If there’s one thing we truly love, it’s sharing in all the great foodie moments you have. Bouquets when the food exceeds your expectations, brickbats when the service is shocking, chronicles of your food excursions – they all count.
While we welcome your opinions and descriptions of your dining experiences, there are a few things we expect from every user on FoodoPlanet. Your reviews and photos, as well as your profile and the comments you share, are all subject to Content Guidelines, our Foodie Code of Conduct.
If your activity on FoodoPlanet doesn’t match up to these content guidelines, we reserve the right to take action as we deem necessary. This could include altering or deleting your reviews or comments, or deleting your FoodoPlanet account altogether, with or without notice. FoodoPlanet also utilizes an algorithm to aid in removing suspicious reviews. If you feel your review was deleted in error, email us at [email protected]
If you see content that does not align with these guidelines or our Terms of Service, please let us know. We will consider all reports. However, due to the diversity of our community, it is possible that content disagreeable to you might not meet the criteria to be removed.
There’s no easier way to show how deliciously chocolate-y that chocolate mud cake was than with a picture, right? That said, it’s important to keep in mind our photo guidelines, and understand why some photos may be moved or removed once they’ve been added.
Food shots that are clear, in focus, and delicious enough to make the viewer wish FoodoPlanet included smell-o-vision will be featured in restaurants’ photo galleries. Ambiance shots that highlight the overall feel or vibe of a place will also be highlighted on restaurant pages.
Photos that don’t make the cut to appear on a restaurant’s page, will show with your review or on your profile depending on how useful it is to other users and how relevant it is to the review. Photos with hair and bugs will be shown only with a review for validation and context.
Exact duplicates, plagiarized photos, promotional content, photos of others posted without their permission, and very unpleasant or ugly photos that ruin people’s appetites will be removed altogether. Sorry, no room for negotiation here.
Violation of the below mentioned pointers may lead to deduction of foodie points, reduced visibility or deletion of your pictures
FoodoPlanet is a great way for restaurants to reach out to a vast foodie community. A few things you should keep in mind:
Keep your listing updated: While our team makes every effort to keep information on FoodoPlanet up-to-date, we appreciate you letting us know when an update is required. If your timings change and your listing is not updated, customers arriving late won’t be too happy with you (or FoodoPlanet).
Don’t solicit reviews: The best way to get reviews is to delight customers with your food and service. Selective solicitation is a strict NO, and offering any type of compensation or kick-back for reviews is unfair, so you definitely want to keep away from that, too.
Respond to criticism positively: Take two deep breaths when you get a negative review. Three, if required. This happens to all restaurants who have customers. These customers are always right, even when they are wrong. Take the unflattering reviews as constructive feedback and use it as an opportunity to fix things. Whether you agree with the feedback or not, take the criticism in good stride. You can reply with a management response to show you care, but please don’t use this as a platform to hit back or offer the customer an incentive to edit their review. Your response can’t be edited after posting, so choose your words well.
Be accountable: FoodoPlanet will not moderate any questionable activities about your restaurant posted in reviews. (e.g. serving shisha where it is not permitted, serving alcohol to minors, or staying open later than permitted). First names of employees and mentions of owners will also be left unmoderated. This business requires thick skin – stating the perceived attitude of owners or employees and reporting of individual actions are not considered personal attacks.
Don’t entertain: Fulfilling the demands of customers who ask for benefits at the threat of bad reviews or ratings, sends a message that this behavior is tolerated. Similarly, inviting users who have reviewed and given a low rating back to the restaurant for a complimentary meal, invites false negative reviews. These issues affect the entire community and require everyone’s participation to curb their prevalence. Please report users who engage in such activities to [email protected]
In a concerted effort to maintain the neutrality of content on FoodoPlanet, restaurant owners, employees, and any affiliates with business interests are no longer permitted to write reviews on FoodoPlanet. We understand that being in the restaurant industry, you are truly passionate about food, and would love to share your experiences. But when you’re unavoidably invested in your business, it becomes hard to leave emotions (and bias) at the door. This is a step towards maintaining neutrality – and quality – of the content on FoodoPlanet.
It’s also important to note that we (FoodoPlanet) have no employees or affiliates who are paid to review. If any guest identifies themselves as an official blogger, review employee, or associate of FoodoPlanet, it’s not true. Employees of FoodoPlanet are contractually and ethically forbidden from using their status to solicit free meals or receive special treatment. If you observe any such practice, report it to [email protected] Appropriate action will be taken against the user or employee if evidence can be provided.
Employees of FoodoPlanet are expected to adhere to and uphold the highest standard of ethics and integrity. This includes acting in accordance with our core values and the below listed policies at all times.
FoodoPlanet employees are prohibited from using their employee status to solicit discounts, freebies, or special treatment at restaurants. Unless visiting a restaurant for official business, FoodoPlanet employees are to refrain from identifying themselves as employees of FoodoPlanet.
FoodoPlanet’s Sales Team is prohibited from writing reviews or adding subjective content to FoodoPlanet from either their personal or FoodoPlanet accounts. They are also not permitted to influence others to write biased reviews.
FoodoPlanet’s review and photo moderators are required to always act in favor of keeping FoodoPlanet a neutral platform. They are required to use their best judgement in implementing moderation guidelines and are prohibited from giving preferential treatment to restaurants. Deleting any authentic review from a restaurant page is in violation of our policies. Similarly, keeping reviews, which are proven to be unauthentic, is in violation of our policies.
Please email [email protected] if you witness any behavior not in compliance with this code as it is in direct violation of employee contracts.PlanetPlanet